- I may have multiple issues with my device, do you offer any discount such as repair bundles?
yes! we do offer discounts to keep it at an affordable and reasonable cost of repair rate, it should be worth to fixing it right, just give us a call and we will see what we can do about it.
- I have tried to fix it by myself and it seems pretty bad and I can’t keep it going. Can you still help me fix it?
well, at least you tried… We can’t discourage our customers to try. But sometimes the repair process can also be pretty dangerous or much complicated than you expected, many YouTube videos don’t stand on the hardpoints instead they need clicks and views so they just show it as the whole process very much easy. We of course still love you (SpaceX Humor), you may anytime reach us and we will do our best to help you out. Some repair might cost more than regular IF there are further repair needed.
- I can’t find my device on your website. My device is a new (or an old) model do you still offer your service?
sure! we may not be published on our website yet… Or we don’t fix it anymore if we can’t supply the necessary parts due to a very old model and not worth to fix it anymore. It is better to give us a call, let’s see what we can do about it?
- Do I pay before or after the repair service?
either way is fine. you may select to pay on our website or after we fix it at your location. If you pay with a credit card, we may need to ask you to fill a credit card authorization form with a legal ID as proof of credit card owner. Our Credit Card company may require proof of payment documents.
- My device condition is pretty bad. I don’t believe it might get fixed. Am I responsible for any cost of service? Even if my device is not repaired.
we call that a diagnostic service. In explanatory; We offer mobile repair service, which means we drive to your location and offer our time like every other repair service time. If we can not fix it or your device is unrepairable then we don’t charge our customers like a regular repair price, instead, we charge our minimum costs such as timing and driving expenses. That price may change in time but it is $50.00 for most of the diagnostic services we do.
- Do you offer any type of warranty on your repairs?
yes, all our repairs come with a 90 days warranty for parts and labor*. If you have any issues related to the repair we did within 90 days we will take care of it at no cost*! (*There are some unique cases, we can not offer 90 days warranty instead of 30 days since the supplier we use may limit us within 30 days). Such as; We may use Amazon to order a replacement part that we can’t find from our regular supplier for Computers, Laptops, MacBooks, not-common Tablet computers, or phones. Amazon sellers may offer only 30 Days so we can only reflect that warranty to our customers. However, we still help our customers in any cases by offering some remarkable discounts with the following repair. We can offer warranty repair services only if there is no physical damage to the device. Such as; if there are some cracks, broken glass, heavily scratched due to falling, which means any reason at customer’s fault is not a reason to offer any warranty repair. That should be the case for available insurance if purchased please read below for insurance details.
- Do you offer any type of insurance on your repairs?
yes, we can. Insurance is not available for all of our repairs… (we are working on that system as well) We can offer insurance if our customers ask for it or we sometimes offer it. It depends on the replacement part and where we supplied it. For example; We buy some laptop screens or OEM parts such as hard disk drives, ram, cards, etc… Amazon sellers and the system may offer insurance options at an extra cost when we supply it for you then we reflect that insurance option to our customers. Insurance rules and policies apply between the customer and the insurance company (for example Assurance). We do our best to help and guide our customers dealing with an insurance company. However that 3rd party insurance doesn’t cover our labor, so we always ask our customers if they need our service at a cost we offer. Let’s explain it with an example case; We replaced an expensive MacBook screen and that was a total of $500 as $350 LCD cost from Amazon + $50 cost of insurance for 3 years + $100 for our labor. So we offer to charge our customer $100 labor and if any possible deductible insurance cost. So 2nd repair with the replacement part insurance may cost only $100. The timing frame might be different from any case since 3rd party insurance company would deal with payback and support. We offer our regular 7 Days service timing anyway.
We need to check your device before and after we fix it just in case nobody would like to face any surprises. If you do not wish to provide your passcode, certain device functions including but not limited to; the camera, wifi, and Bluetooth cannot be tested and cannot be guaranteed.
- Do I need to leave some deposit payments for any replacement you need to order?
We carry most of the common device replacements in our trucks but if your device is not commonly such as Microsoft Tablet screens or a Laptop screen (since they are all different) we will need to order it. We will order your replacement after your approval on price and timing. You don’t have to worry about any deposit payments. You will pay for the repair service after we fix it.