our journey to success “the customer is always first“
We ourselves as technicians also actually consumers for many others maybe even we are a consumer in our customer’s businesses. So we treat our customers as we want to get the same from others. The only way for a customer to go to a repair shop, service shop, or call someone and trust that person with their device repair services is the company policy and personal ethics.
We first listen to our customers and try to understand and answer;
- what do they need? only glass repair or entire screen repair
- how do they need it? original replacement, the difference from others, etc
- when do they need it? same-day, or another day at customer’s off time, weekend?
- how fast they need? most of us have only a 1-hour lunch break maybe not even, so we care about you and your time
- what are their expectations? any warranty, insurance, coverage, trust